Refund policy

 

Refund Policy

This policy explains our returns and refunds process for NutriPod Warehouse. It works alongside our Shipping & Returns Policy and is in addition to your statutory rights under Singapore consumer law.

Eligibility Window
Returns must be requested within 7 calendar days after your delivery date.

Damaged or Incorrect Items
If you received a damaged, faulty, or wrong item, contact us at hello@nutripodtech.com with your order number and a photo. We'll resolve it promptly at no cost to you.

Accepted Returns (Change of Mind)
To qualify for a change-of-mind return, items must be:

  • Unopened and unused
  • In original, undamaged packaging with all seals intact
  • In the same condition as received

We do not accept returns for:

  • Opened or partially used products
  • Items damaged due to customer mishandling
  • Products without original packaging

How to Request a Return

  1. Email hello@nutripodtech.com within 7 calendar days of delivery
  2. Include your name, order number, reason for return and image(s) of the goods in original, undamaged condition
  3. Our team will respond within 1-3 business days with return instructions

Important:

  • Return shipping is at the customer's cost and risk
  • We recommend using a tracked service — we are not liable for lost returns
  • Returns sent without prior approval will not be accepted

Refunds

  • Refunds cover the product value only — original shipping fees are non-refundable
  • Once your return is received and inspected, your refund will be processed within 10 working days

  • Refunds are issued to your original payment method

This policy is in addition to your statutory rights under Singapore consumer law.