Shipping & Returns

Eligibility Window

Returns must be requested within 7 calendar days after your delivery date.

Damaged or Incorrect Items

If you received a damaged, faulty, or wrong item, contact us at hello@nutripodtech.com with your order number and a photo. We'll resolve it promptly at no cost to you.

Accepted Returns (Change of Mind)

To qualify for a change-of-mind return, items must be:

• Unopened and unused
• In original, undamaged packaging with all seals intact
• In the same condition as received

We do not accept returns for:

• Opened or partially used products
• Items damaged due to customer mishandling
• Products without original packaging

How to Request a Return

1. Email hello@nutripodtech.com within 7 calendar days of delivery
2. Include your name, order number, reason for return and image(s) of the goods in original, undamaged condition
3. Our team will respond within 3 business days with return instructions

Important:

• Return shipping is at the customer's cost and risk
• We recommend using a tracked service — we are not liable for lost returns
• Returns sent without prior approval will not be accepted

Refunds

• Refunds cover the product value only — original shipping fees are non-refundable
• Once your return is received and inspected, your refund will be processed within 10 working days
• Refunds are issued to your original payment method

This policy is in addition to your statutory rights under Singapore consumer law.